Participant NDIS Service Agreement and Schedule of Support

Bravo Allied Health provides services to enhance capacity building opportunities for NDIS Participants, which include:

• Occupational Therapy
• Speech Language Pathology
• Equine Assisted Psychotherapy
• Allied Health Assistance
• Learning Engagement Support

Bravo Allied Health welcomes and acknowledges all people’s cultural backgrounds and celebrates diversity amongst all people. Bravo Allied Health acknowledges the traditional custodians, ancestors and continuing cultural, spiritual and religious practices of Aboriginal and Torres Strait Islander people.

Our values

• Focus on strengths
• Positive approach to risk
• Mutual respect and trust
• Celebration of achievements
• Belief that everyone deserves a chance
• Providing an alternative approach to traditional and clinical models
• Finding balance and peace through connection with animals and environment

Supports

Occupational therapists work with people to assist them to achieve participation in everyday occupations to lead healthy and independent lives. Occupational therapists are frequently funded by the NDIS to work with a participant to achieve their goals.

Your therapist at Bravo Allied Health will work with you to help you:

• Create realistic and achievable goals
• Participate in any necessary assessments
• Link in with community and other services relevant to achieving your goals
• Create relevant reports as outlined and required by NDIA

www.otaus.com.au/practice-support/areas-of-practice/ndis

Cost

The cost of services is covered by your NDIS plan and is guided by price limits set out by NDIS price guide. For up-to-date pricing on all services available through your NDIS plan, please visit the NDIS website below:

https://www.ndis.gov.au/providers/pricing-arrangements

Responsibilities of Provider

A provider is an individual or organisation delivering a support or a product to a participant of the NDIS. Our responsibilities are:

• To treat you with respect and dignity
• To remain person-centred
• To advocate for you
• Ensure your human rights are upheld
• To arrange appointments at mutually suitable times, ensuring you are aware of the purpose of the appointment.
• To advise you if we are required to charge a cancellation fee.

Your responsibilities

• To treat us with respect and dignity
• To advise of any risks within yourself or your environment that may pose a threat to anyone’s safet
• To advise if you are unable to attend an appointment as soon as possible

Length of agreement and how it can be changed

This agreement is set out for the length of your current NDIS plan, but it can be changed at any time at your request and with your consent.

Privacy

The Privacy Act 1988 (the Privacy Act) regulates how federal public sector agencies and certain private sector organisations can collect, hold, use and disclose personal information, and how you can access and correct that information. Personal information is information in any form that can identify a living person.

Privacy means

• things we know about you
• what we do with what we know.

How we get information

We get personal information from

• you
• someone who helps you with the NDIS, for example: a carer or disability service provider

You can give consent for other people to give us your information.

How we keep personal information safe

• We keep paper records locked in our office
• We keep information on our computers safe and password protected
• We only tell people your information if the law says they can know

How we use this information

We use personal information to help us:

• provide you services
• help you manage your NDIS plan
• contact you.

We might need to tell other people about you because they

• help with your NDIS plan
• give you supports you need.

www.ndis.gov.au/about-us/policies/privacy/privacy-easy-read

Dispute resolution process

You have the right to complain about the services you receive. Most NDIS providers do their best to provide quality supports and services, but issues can occur.

If you have a concern about your current NDIS supports or services, it is important that you talk about it.

Complaints are important—they can help providers understand what is important and improve the quality of services they provide, so your complaint can help other people too.

If you feel comfortable, you are encouraged to raise your concern or complaint with your provider first, as this is often the best way to have your issue resolved quickly.

If we are unable to resolve your concern or complaint, then we will ask to have a meeting with yourself and your coordinator of supports, which will usually help us find a solution. It is important that you are aware of further supports available.

You may seek support from family, a friend or an independent advocate or a complaint can be made to the NDIS Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form.

The NDIS Commission can take complaints from anyone about:

• NDIS services or supports that were not provided in a safe and respectful way
• NDIS services and supports that were not delivered to an appropriate standard
• how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.

NDIS Cancellation Policy

From 30 March 2020, providers are able to claim 100 per cent of the agreed support price for a cancellation at short notice. The definition of ‘short notice cancellation’ is two business days for most supports from 1 July 2020.Providers can only claim for a cancellation if they have not found alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.

The services provided under NDIS do not attract GST, All prices include the total cost of providing the supports. The cost of supports is based on the current NDIS price guide at the time of this agreement.

Costs will change in line with NDIS price changes, as new agreements are negotiated.

For further details including a Request for Service form, please download the PDF below :