Participant NDIS Service Agreement and Schedule of Support

What we’ll do
  • Support you to work towards your therapy goals.
  • Offer sessions in-person or online.
  • Write a report up to 4 months before the end of your NDIS plan (please give us 6 weeks’ notice for additional reports.)
What’s included
  • Time spent in sessions.
  • Travel and kilometres.
  • Time for planning, emails, phone calls, and reports.
  • Allied Health Assistant time and their planning with your therapist.
Payments
  • Please pay within 14 days.
  • We’ll provide final reports once all invoices have been paid.
  • If invoices aren’t paid, we may need to use a debt collection service as a last resort (we’ve never had to).
If you need to cancel
  • Please give more than 5 business days’ notice where possible.
  • If you cancel with less than 2 business days’ notice or fail to attend, we may need to charge the full fee.
Our commitment to you
  • We’ll treat you with kindness and respect.
  • We’ll keep your information private.
  • We’ll work safely and follow NDIS guidelines.
Your part
  • Treat us with respect.
  • Let us know if anything changes.
  • Tell us if you feel unsafe or can’t make an appointment.
If you have a concern
Please talk to us – we’re here to help.
You can also contact the NDIS Commission:
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

Bravo Allied Health provides services to enhance capacity building opportunities for NDIS Participants, which include:

• Occupational Therapy
• Speech Language Pathology
• Equine Assisted Psychotherapy
• Allied Health Assistance
• Learning Engagement Support

Bravo Allied Health welcomes and acknowledges all people’s cultural backgrounds and celebrates diversity amongst all people. Bravo Allied Health acknowledges the traditional custodians, ancestors and continuing cultural, spiritual and religious practices of Aboriginal and Torres Strait Islander people.

Our values

• Focus on strengths
• Positive approach to risk
• Mutual respect and trust
• Celebration of achievements
• Belief that everyone deserves a chance
• Providing an alternative approach to traditional and clinical models
• Finding balance and peace through connection with animals and environment

Supports

Occupational therapists work with people to assist them to achieve participation in everyday occupations to lead healthy and independent lives. Occupational therapists are frequently funded by the NDIS to work with a participant to achieve their goals.

Your therapist at Bravo Allied Health will work with you to help you:

• Create realistic and achievable goals
• Participate in any necessary assessments
• Link in with community and other services relevant to achieving your goals
• Create relevant reports as outlined and required by NDIA

www.otaus.com.au/practice-support/areas-of-practice/ndis

Cost

The cost of services is covered by your NDIS plan and is guided by price limits set out by NDIS price guide. For up-to-date pricing on all services available through your NDIS plan,please visit the NDIS website below:

https://www.ndis.gov.au/providers/pricing-arrangements

Claimable Services Include:

  • Face-to-face and telehealth appointments

  • Travel time (up to 30 mins Urban / 60 mins Rural) and kilometres at the current advised rate

  • Phone calls, emails, client-specific planning and preparation

  • Report writing (e.g., NDIS reports)

  • Attendance at meetings and NDIS reviews

  • Therapy planning with Allied Health Assistants (AHAs)

Report Writing Notice: We will complete a progress report up to 4 months before the end of your NDIS plan. We require 6 weeks notice for any additional reports.

Additional Service Information

  • Kilometre Charges: Kilometres travelled will be billed in accordance with the current NDIS Price Guide at the current advised rate.

  • Allied Health Assistants (AHAs): AHA services may be offered under the supervision of a lead OT or speech pathologist, as clinically appropriate.

  • Therapy Planning for AHA Support: Supervision and planning for AHA-delivered sessions will be billed by both the AHA and supervising clinician (usually 10–15 minutes per session).

  • Transporting Participants: Where suitable and with prior written consent, we may transport participants. All transport provided will follow road safety laws and relevant policies. We reserve the right to decline transport if safety concerns are present.

  • Session Supervision: Sessions may be conducted with parent/carer supervision or independently with the participant, based on preference and consent.

  • Plan Periods: Services and reporting align with your NDIS plan duration. Please advise of any updates to your plan.

  • Support Fees: Your support fee is reviewed and increased in accordance with any changes to the NDIS Pricing Arrangements and Price Limits, and you will receive prior notice of any increases in the Support Fee. 

  • Progress Reports: Provided at the end of each plan period as standard good practice.

  • Therapy Planning and Communication Consent: With your consent, we may communicate and collaborate with other professionals involved in your care (e.g., educators, therapists, support coordinators) to enhance therapy outcomes and coordinate supports.

  • After-Hours or Emergency Services Disclaimer: Our service does not provide emergency or after-hours support. For urgent matters, please contact emergency services or your relevant crisis support.

Responsibilities of Provider

A provider is an individual or organisation delivering a support or a product to a participant of the NDIS. Our responsibilities are:

• To treat you with respect and dignity
• To remain person-centred
• To advocate for you
• Ensure your human rights are upheld
• To arrange appointments at mutually suitable times, ensuring you are aware of the purpose of the appointment.
• To advise you if we are required to charge a cancellation fee.

Your responsibilities

• To treat us with respect and dignity
• To advise of any risks within yourself or your environment that may pose a threat to anyone’s safet
• To advise if you are unable to attend an appointment as soon as possible

Length of agreement and how it can be changed

This agreement is set out for the length of your current NDIS plan, but it can be changed at any time at your request and with your consent.

Privacy

The Privacy Act 1988 (the Privacy Act) regulates how federal public sector agencies and certain private sector organisations can collect, hold, use and disclose personal information, and how you can access and correct that information. Personal information is information in any form that can identify a living person.

Privacy means

• things we know about you
• what we do with what we know.

How we get information

We get personal information from

• you
• someone who helps you with the NDIS, for example: a carer or disability service provider

You can give consent for other people to give us your information.

How we keep personal information safe

• We keep paper records locked in our office
• We keep information on our computers safe and password protected
• We only tell people your information if the law says they can know

How we use this information

We use personal information to help us:

• provide you services
• help you manage your NDIS plan
• contact you.

We might need to tell other people about you because they

• help with your NDIS plan
• give you supports you need.

www.ndis.gov.au/about-us/policies/privacy/privacy-easy-read

Dispute resolution process

You have the right to complain about the services you receive. Most NDIS providers do their best to provide quality supports and services, but issues can occur.

If you have a concern about your current NDIS supports or services, it is important that you talk about it.

Complaints are important—they can help providers understand what is important and improve the quality of services they provide, so your complaint can help other people too.

If you feel comfortable, you are encouraged to raise your concern or complaint with your provider first, as this is often the best way to have your issue resolved quickly.

If we are unable to resolve your concern or complaint, then we will ask to have a meeting with yourself and your coordinator of supports, which will usually help us find a solution. It is important that you are aware of further supports available.

You may seek support from family, a friend or an independent advocate or a complaint can be made to the NDIS Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form.

The NDIS Commission can take complaints from anyone about:

• NDIS services or supports that were not provided in a safe and respectful way
• NDIS services and supports that were not delivered to an appropriate standard
• how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.

NDIS Cancellation Policy

From 30 March 2020, providers are able to claim 100 per cent of the agreed support price for a cancellation at short notice. The definition of ‘short notice cancellation’ is two business days for most supports from 1 July 2020.Providers can only claim for a cancellation if they have not found alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.

The services provided under NDIS do not attract GST, All prices include the total cost of providing the supports. The cost of supports is based on the current NDIS price guide at the time of this agreement.

Costs will change in line with NDIS price changes, as new agreements are negotiated.

For further details including a Request for Service form, please download the PDF below :